Warranty
Every used item we sell goes through our own workshop and is covered by a ReflexMania commercial warranty. Here is how long it lasts, what it covers and what to do if something stops working.
How long it lasts
- If you buy as a private customer
- 24 months from delivery
- If you buy with a VAT number
- 12 months from delivery
If you buy as a consumer you also have the statutory 2-year conformity guarantee from delivery, provided by law.
What it covers
The warranty covers faults in how the item works.
It does not cover problems caused by:
- normal wear
- knocks and drops
- liquids
- improper use
- work carried out by third parties
What to do if something stops working
- Have your order number to hand.
- Email or call us (Monday to Friday 9am-1pm / 3pm-6pm, Saturday 9am-1pm) and describe the problem.
- We reply with what to do next.
What happens next
We check the item in our workshop. If the fault is covered by the warranty we repair or replace it or, where that is not possible, we refund the price you paid.
If you are outside Italy
The warranty has the same terms in every country we deliver to, and repairs are carried out in our workshop in Ancona. For warranty repairs from outside Italy shipping is paid by the customer, both sending the item to our workshop and the return. Email us with your order number before you ship. This does not affect your rights under the statutory guarantee of conformity.
Do I need to register it?
No: the warranty starts on its own at delivery and there is nothing to activate. Registering is optional and makes support faster, because the workshop already has your item's details. For any request, your order number is enough.