Frequently asked questions

We sell used photographic equipment with a warranty: digital and film cameras, lenses for all the main systems, flashes, tripods, stabilisers, bags and studio and video equipment.

Yes. You will find items suited to people starting out and high-end equipment for those who work with photography, at prices for different budgets.

You can pay by card, with Klarna and Scalapay in 3 instalments, Satispay, PayPal, bank transfer or cash on delivery. With card and PayPal you pay at the time of the order. A bank transfer is made after the order, which ships once the payment is credited. Cash on delivery is paid to the courier on delivery, with a €5 surcharge, and is available within Italy only. Details in the payment terms.

Yes. At checkout, choosing card payment, you will also find Klarna, which lets you pay in 3 instalments, as well as Scalapay and Satispay.

Within Italy we ship with BRT, free from €49 and €7.90 below that; delivery takes 1-3 working days. Across Europe we ship with UPS: €15 within the EU, €20 to Switzerland and the UK. If you order before 12:00 (CET), Monday to Friday, the parcel leaves the same day; with a bank transfer it leaves once the payment is credited. Until delivery the parcel travels at our risk; if you wish, you can add insurance on its value for €10. Every shipment has its own tracking number. Details on the shipping page.

Yes, you can collect it from our shop at Via Primo Maggio 16 in Ancona, Italy, Monday to Friday 9am-1pm and 3pm-6pm, Saturday 9am-1pm. From €49 shipping within Italy is free anyway: collection makes sense if you are nearby and prefer to call in.

Every used item goes through our workshop before going on sale: we check it and test it. The photos on the listing are of the actual item you will receive. On top of that it is covered by a 24-month warranty, 12 months if you buy with a VAT number.

It lasts 24 months from delivery if you buy as a consumer, 12 months if you buy with a VAT number. It covers faults in operation not caused by normal wear, knocks, liquids, improper use or work by third parties. If the fault is covered we repair or replace the item or, where that is not possible, we refund the price you paid. If you are outside Italy, shipping for a warranty repair, to us and back, is paid by you (your statutory guarantee rights are not affected). Everything is on the warranty page.

You have 14 days from delivery to return the item, without having to give a reason. The return is free: email [email protected], we send you the instructions and we cover the return shipping. The item must come back undamaged and complete with its accessories. The refund is full and arrives within 14 days of the item reaching us. The right of withdrawal applies to private purchases, not to those made with a VAT number.

Fill in the form on the sell your gear page, giving the models and their condition. The valuation is free and without obligation: it arrives straight away by email, or within 24 working hours if our specialist needs to look at it. If you choose to be paid with a ReflexMania voucher, the valuation goes up by around 10%.

After the workshop check we pay you by bank transfer or PayPal, within 2-3 working days.

If you are in Italy and accept our offer, we arrange free collection from your address with a courier. From outside Italy you send the gear to us yourself; if you then turn down our offer, we pay to send it back to you. Either way, you only need to pack it well following our instructions.

Digital and film cameras and lenses, camcorders, flashes, battery grips, tripods, drones and accessories.

Yes, you can cancel at any point before payment: just contact us and we stop there.

If the workshop finds a different condition from the one you gave, we make you a new offer. You can accept it, or turn it down and ask us to send the gear back.

Yes, we have our own in-house workshop for cameras and lenses. Contact us and describe the problem: we will tell you how to proceed.

Yes, we rent equipment for events, specific projects or simply to try a body or a lens before buying it. Rates and duration are agreed case by case: contact us telling us the model you need and the dates.